At WrenModules, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, our refund and return policy is designed to provide you with a smooth and straightforward process.

Return Policy

  1. Eligibility for Returns:

    • You may return your product within 14 days from the date of receiving your order.

    • The product must be in its original condition, unused, and in the original packaging.

    • Please note that items that have been used, damaged, or altered in any way are not eligible for returns.

  2. Return Process:

    • To initiate a return, please contact our customer support team at [email protected] within 14 days of receiving your order.

    • Provide your order number, the item you wish to return, and the reason for the return.

    • Once your return request is approved, we will provide you with a return shipping address and instructions.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the product is faulty or damaged.

    • We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

Refund Policy

  1. Eligibility for Refunds:

    • Refunds are processed for returned products that meet the conditions mentioned above.

    • Once the returned item is received and inspected, we will process your refund. The refund will be credited to the original payment method (if applicable) or as a store credit.

  2. Refund Processing Time:

    • Refunds will be processed within 7 business days after we receive the returned product.

    • Depending on your payment method, it may take an additional 3-5 business days for the refund to appear in your account.

  3. Cash on Delivery (COD) Orders:

    • If you paid by cash on delivery (COD), your refund will be issued as a store credit or via an alternate method we mutually agree on, such as a bank transfer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and photographs of the damage. We will issue a full refund or exchange the product at no additional cost to you. Returns for damaged or defective items must be reported within 7 days of receiving your order.

Non-returnable Items

The following items are non-returnable:

  • Products that have been opened or used.

  • Gift cards and downloadable products.

  • Personalized or custom-made items.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired item.

Late or Missing Refunds

If you haven’t received your refund after the processing time of 7 business days, please:

  1. Check with your bank or credit card company; it may take some time before the refund is officially posted.

  2. If you’ve done this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our returns and refunds policy, or need assistance, feel free to reach out to us:

Email: [email protected]