At WrenModules, we are committed to providing a smooth and reliable shipping experience for our customers worldwide. Below, you’ll find all the details about our shipping practices to help you track your order from purchase to delivery.

Order Processing

  1. Order Confirmation: Once you place an order with us, you will receive an email confirming your purchase. This email will include your order details, including the items purchased and the total amount.

  2. Order Processing Time: Orders are processed and prepared for shipment within 1-2 business days. Please note that processing times may vary depending on product availability.

Shipping Charges

  1. Shipping Fees: We offer free shipping on all orders worldwide. There are no additional shipping charges unless stated otherwise at checkout.

  2. Payment Method: We accept only cash on delivery (COD) for all orders. Please ensure that you are available to pay when the package arrives at your specified address.

Delivery

  1. Delivery Method: We partner with reliable local courier services to ensure your package arrives in a timely manner. You will receive an email notification once your package is shipped, including the tracking details (if applicable).

  2. Undelivered Items: If an order cannot be delivered due to an incorrect address or other logistical issues, our customer support team will contact you to resolve the matter.

Tracking Your Order

Once your order has been shipped, you will receive an email with the tracking details, where available. You can use this information to track your package’s status during delivery.

Address Accuracy

Please ensure that the shipping address provided is accurate and complete. WrenModules is not responsible for any delays or misdeliveries caused by incorrect or incomplete address information.

Lost or Damaged Packages

  1. Lost Packages: If your order is lost during shipping, please reach out to us at [email protected]. We will work with our courier partners to resolve the issue promptly.

  2. Damaged Packages: If you receive a damaged item, please take a photo of the damage and contact us within 7 days of delivery. We will arrange for a return, exchange, or refund as necessary.

Customs and Import Duties

For international shipments, you may be subject to additional customs duties or import taxes. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

Contact Us

If you have any questions regarding your shipment or need assistance, feel free to contact our customer support team at:

Email: [email protected]